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Effective Date: September 18, 2026

Alligator Creek LLC (“Alligator Creek,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, or use our remodeling, repair, maintenance, and related services.

INFORMATION WE COLLECT

We may collect information you provide directly to us, including your name, address, email address, telephone number, project information, photographs, service history, payment information, and communications with us.

We may also collect limited technical information when you use our website, such as your browser type, device information, IP address, and pages visited.

HOW WE USE INFORMATION

We may use collected information to:

• Respond to inquiries and estimate requests

• Prepare quotes and contracts

• Schedule and perform services

• Process payments

• Send appointment, project, payment, and service updates

• Maintain business and accounting records

• Improve our website, services, and customer experience

• Comply with legal, insurance, safety, and regulatory obligations

HOW WE SHARE INFORMATION

We may share information with service providers that help us operate our business, including scheduling, customer-management, payment-processing, accounting, communications, insurance, and website-service providers. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, employees, or property.

We do not sell or rent personal information.

SMS AND MOBILE INFORMATION

If you provide your mobile telephone number and consent to receive text messages, Alligator Creek may send service-related messages, including estimate notifications, appointment confirmations, scheduling updates, project communications, payment reminders, and responses to your inquiries.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except vendors that provide the technical services necessary to deliver our messages.

DATA SECURITY AND RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal, tax, insurance, and regulatory requirements.

YOUR CHOICES

You may request that we update or correct your contact information. You may opt out of text messages by replying STOP and may unsubscribe from promotional emails using the instructions included in those messages. Transactional communications related to an active project or outstanding account may continue as permitted by law.

CHILDREN’S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Alligator Creek LLC

Catskill, New York 12414

Phone: (518) 227-2799

Email: office@alligatorcreekcontracting.com

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